Get in Touch With Us
This page explains how to contact the Sites Not On Gamstop team, what we can help with and, just as importantly, what we cannot. We are an independent publisher of research-based guides to casinos outside the GamStop scheme. We are not a casino, and we cannot see or change anyone's casino account.
Who to contact for what
Many messages we receive are really meant for a casino's own support team. The table below should save you time.
| Your issue | Best place to go |
|---|---|
| A page on this site looks wrong, out of date or unclear | Contact us |
| You want to suggest a topic or a change to how we compare casinos | Contact us |
| Business or editorial enquiry | Contact us |
| A withdrawal, bonus or verification problem with a casino | The casino's customer support, then its formal complaints procedure |
| Concerns about the licence or conduct of an operator | The licensing body named in the casino's terms |
| Worry about your own gambling | GamCare or another support service (see below) |
How to reach the editorial team
Please use the contact method shown in the site header or footer, or the form on this page if one is displayed. We do not publish a phone line or live chat, and we would advise ignoring anyone who contacts you claiming to be from Sites Not On Gamstop and asking for payment or account details. We will never ask for your casino password, card number or ID documents.
A good message includes:
- The address of the page you are writing about.
- What you saw and what you think is incorrect, or what you would like us to look at.
- Any source that supports your point, such as the casino's current terms.
- The date you saw the information, as bonus terms change often.
We do not promise a fixed reply time. We read what we receive and prioritise factual corrections.
Corrections, updates and casino information
Bonus terms, wagering requirements, payment options and limits can change without notice. Our information was last checked on 29 September 2026, and offers shown on our pages are the operators' own advertising, not a guarantee of what you will receive. Always read the current terms on the casino's site before depositing.
If you have found a difference between what we say and what a casino's terms state, tell us. That includes the operators we currently feature, such as Betmica, Kikibet and Betninja. We will check it against the operator's published terms and update the page where we can verify the change. We cannot amend a rating because a casino or reader asks us to; ratings follow our editorial review, and commission does not buy position.
For background on how we choose operators, see our guide to trusted non GamStop casinos in the UK.
Problems with a casino: what we can and cannot do
We cannot resolve disputes, release withdrawals or act on your behalf. What we can suggest is a sensible order of steps:
- Contact the casino's customer support in writing and keep copies of every message.
- Check the bonus terms and any verification requests, as unfinished identity checks are a common cause of delays.
- Use the operator's formal complaints procedure if support does not resolve it.
- If unresolved, check which licensing body or dispute service the casino's terms name.
Be aware that casinos not covered by GamStop are usually licensed outside Great Britain, so the UK Gambling Commission generally cannot handle complaints about them and UK consumer protections may not apply in the same way. This is one reason to read the terms carefully first.
Support if gambling is causing you harm
You must be 18 or over to gamble. If gambling is affecting your finances, relationships or wellbeing, please talk to someone. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GamStop to self-exclude from UK-licensed operators, and use gambling blocking software or deposit limits on your devices and accounts. Gambling should never be treated as a source of income or a way to solve money problems.
If you tell us in a message that you are struggling, we will point you to these services, though we are not able to provide counselling ourselves.
Partnerships and commercial enquiries
We may earn commission if you use some links on this site. That does not decide which casinos we feature or how we rank them. If you represent an operator or a support organisation, please introduce yourself and explain what you propose. We will not agree to guaranteed placement or to publishing claims we cannot verify.
Your privacy when you write to us
Only send the details needed to deal with your query. We use your message to reply and to improve our content. Please do not include bank or card details, passwords or copies of identity documents.